Greenwood IN direct · adult-signature required.

01 · Dispatch cutoff — 2 PM Eastern

Orders placed before 2:00 PM Eastern Time, Monday through Friday, ship the same business day from our Greenwood, Indiana warehouse. Orders placed after 2 PM ET ship the next business day. Weekend orders (Saturday + Sunday) ship Monday.

Our warehouse is open M-F 8 AM – 4 PM ET. We don't ship on US federal holidays — your order will go out the next business day after the holiday.

02 · Carriers + transit time

We ship via UPS Ground and USPS Priority. Carrier selection is automatic based on destination ZIP code — whichever is faster + tracked for your address. Typical transit times from Greenwood, IN:

• Midwest (IL, IN, OH, KY, MI, WI, MO, IA): 1–2 business days
• South + Mid-Atlantic (TN, KY, NC, VA, PA, NJ, NY): 2 business days
• West Coast (CA, OR, WA, NV, AZ): 2–3 business days
• Texas, Florida, New England: 2–3 business days
• Alaska, Hawaii: 3–5 business days (USPS only)

03 · Shipping cost + free threshold

Standard shipping is a flat rate calculated at checkout based on weight. Orders $80 or more ship free in the US — this is one of our two standing offers. Orders $150 or more additionally get 10% off the entire order, applied automatically at checkout.

04 · Adult-signature delivery required

Every Flum order ships with adult-signature delivery — the carrier will not leave the package on a doorstep, in a mailroom, or with a neighbor. A person 21 or older must be present at delivery and must show a valid government-issued photo ID when signing for the package.

This is a compliance requirement (US PACT Act + state regulations), not an optional preference. If no one is available to sign, the carrier will leave a notice and re-attempt delivery up to 3 times. After the third failed attempt, the package returns to our warehouse and we'll reach out to schedule re-delivery.

05 · Tracking + lost packages

You'll get a tracking number by email within 30 minutes of your order being handed off to the carrier (typically 2:30-3:00 PM ET on same-day-ship orders). Tracking updates within 24 hours of pickup.

If your tracking shows "delivered" but the package isn't there, contact the carrier first (UPS or USPS — listed on the tracking page) within 48 hours; most "missing" packages are mis-scanned and turn up. If 48 hours pass and it's still missing, email service@flum-vape.com with your order number — we'll file a carrier claim and reship.

06 · State + address restrictions

We ship to all 50 US states and DC. We don't ship to US territories (Puerto Rico, Guam, US Virgin Islands), military APO/FPO addresses, or PO Boxes (carrier requirement for adult-signature). We don't ship internationally.

Some US states have additional age-verification or excise-tax requirements (Utah, Vermont, Massachusetts among them). Your order may show an additional state-specific tax line at checkout based on shipping ZIP.

Place an order while you're here

The shipping clock above starts the moment your order is placed at flum vape. Browse the full flum vape flavors catalog, or pick from our two highest-puff devices: the Flum Float Mello 50k and the dual-flavor Flum UT Bar 50K. If you're shopping locally and not finding stock, our Flum Vape Near Me page shows real transit time to your state.